Workflow reminders
Automatic payout fetches and Marketplace Recon, QuickBooks, or Point of Sale progress.
Not loaded yet
Ticket Recon
System:
Healthy
All systems normal.
- QuickBooks--
- QB Token--
- Firestore--
- Runs sync--
- Auth--
- Last sync--
Last checked just now
Beta
Product Notice
Ticket Recon is currently in beta. We’re actively improving the platform and welcome feedback, bug reports, and workflow suggestions. If you notice anything unclear, unexpected, or incomplete, please let us know at support@ticketrecon.com.
Updates
Ticket Recon Changelog
Latest version --
Recent Ticket Recon product updates will appear here.
Season Seats
Sign in to manage season seats.
Monthly Spend
$0.00
Season Value
$0.00
Next Invoice
-
Next Expiration
-
Season Seats
| Team / Venue | Monthly Due | Seats | Total Value | Actions |
|---|---|---|---|---|
| Sign in to view season seats. | ||||
Payments
| Team / Venue | Account # | Monthly | Total | Paid | Balance | Last Payment | Next Invoice | Actions |
|---|---|---|---|---|---|---|---|---|
| Sign in to view season seats. | ||||||||
Canceled Events / POs
Sign in to manage canceled events.
Sign in to view insights.
--
Refund insights unavailable.
Yes: -
•
No: -
•
Total -
Vendors
| Vendor | Count | Total |
|---|---|---|
| Sign in to view insights. | ||
Events
| Event | Count | Total |
|---|---|---|
| Sign in to view insights. | ||
Cards
| Card | Count | Total |
|---|---|---|
| Sign in to view insights. | ||
Drag & drop a CSV/XLSX with canceled events, or browse for a file.
Expected headers: Purchase Date, Event, Vendor, Amount, CC, Refund Received, PO #.
| Purchase Date | Event | Vendor | Amount | CC | Refund Received | PO # | Actions |
|---|---|---|---|---|---|---|---|
| Sign in to view canceled events. | |||||||
Credit Card Tracker
Sign in to manage credit cards.
Statement Balance
$0.00
Current Balance
$0.00
Available Credit
$0.00
Next Due
-
Notifications
Credit card snapshots
Slack and Discord destinations now live in Connections. The Send action on each card uses the saved destination.
| Card | Statement | Current | Due Date | Last Payment | Next Statement | Recon | Credit Limit | Available | Notes | Actions |
|---|---|---|---|---|---|---|---|---|---|---|
| Totals | $0.00 | $0.00 | $0.00 | $0.00 |
Advanced Matching Settings
Change these only if default matching misses obvious purchase matches.
Advanced Matching Settings
Change these only if default matching misses obvious purchase matches.
Treat similar merchant names as the same vendor.
If no same-merchant match is found, also try amount/date matching across other merchants.
Treats 100.00 and -100.00 as the same amount.
Ignores merchant names and matches only by amount/date. Use carefully.
Tries exact amount matches first, then retries using the allowed tolerance.
Only matches credits to credits and charges to charges.
Chooses which candidate to prefer when more than one possible match looks equally valid.
Each purchase order number can be used once per run.
Utilities
Connections
See every accounting, point-of-sale, and marketplace connection in one place.
Connected0
Needs attention0
Available providers8
Notifications
Slack and Discord destinations
Keep each operational alert separate so the right updates reach the right channel.
Missing charge alerts
Notify the team whenever Purchase Recon records a new missing charge.
Marketplace tag alerts
Notify the team when Marketplace Recon adds a cancellation, penalty, or other tracked tag.
Credit card snapshots
Choose where manually sent credit card balances, due dates, and reconciliation status are delivered.
Settings
Adjust diagnostics, hue, and row tint presets without opening the full panel.
Hue
Row tint %
Table
Header
Dashboard
Status line
Inputs
Input text
Text
Pill text
Pill BG
Card
Security
Manage email, password, and two-factor settings in one place.
Current email
--
Pending verification
None
Change Email
A verification link will be sent to the new address.
Current email status
--
Sign in to check email verification.
Your current email receives a protection notice for this change request.
Change Password
Password updates require re-auth and then sign out this session.
Two-Factor Authentication
Use an authenticator app (TOTP) for stronger account protection.
Policy
Loading...
Requirement
Optional
Enrolled factors
0
Manual key
--
Loading 2FA status...
System Status Legend How the top status line reports connection, sync, and outage states.
-
HealthyEverything connected and running. No action needed.
-
DisconnectedQuickBooks auth missing or expired. Reconnect to QuickBooks.
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QB TokenAccess token age. Expiring soon means reconnect or refresh the QuickBooks link.
-
Downloads UnavailableSaved runs failed to load. Try refresh or check connectivity.
-
OfflineNo network detected. Data may be cached until back online.
-
OutageFirestore is unavailable. Wait and retry, or contact support.
-
AuthSigned in or signed out. Sign in to load private data.
-
Last SyncTimestamp of the most recent saved run.
Legal
View the current EULA, Privacy Policy, Data Management Policy, and Cryptography & Data Security Policy without leaving the workspace.
Member Access
Assign each member to Starter, Advanced, or Ultimate access.
Checking role...
Admin tools are restricted to authorized admin users.
Create new accounts here. Use row Edit below for existing members.
| UID | Plan | Enabled | Note | Invite Status | Status | Updated By | Actions | |
|---|---|---|---|---|---|---|---|---|
| Loading member access... | ||||||||
Plan Matrix Loading plan matrix...
Choose what each plan can access. Changes apply to all members on that plan. Dashboard, Search, Settings, Security, and How To stay available for member self-service and account recovery.
Loading plan matrix...
Security Policy Loading policy...
Controls 2FA rollout and enforcement by role/plan.
Require MFA for plans:
TOTP provider status:
Checking...
App Check client:
Checking...
Member Overrides
Configure per-user feature access overrides.
How To
Open any section for exact step-by-step instructions.
Exact labels
Start to finish
QuickBooks ready
Starter Workflow
Dashboard
- Click "Dashboard" in the top navigation.
- If you see any "Sign in to..." messages, sign in first.
- Read each status pill (Purchase, Marketplace, QuickBooks) to confirm connections.
- Scan the overview cards to see totals, missing charges, and tags.
- Use action buttons like "Open Purchase Recon" or "Open Marketplace" to jump to that workflow.
Purchase Recon
- Click "Purchase Recon" in the top navigation.
- In Source, choose "Upload file" or "QuickBooks." If QuickBooks, click "Load from QuickBooks."
- Choose a purchase source: upload Open Purchase Orders, load QuickBooks bills, or load date-filtered purchases from a connected Point of Sale account.
- Upload "Credit Card Charges (CSV or XLSX)" and set "Header Row # (optional)" if needed.
- In "Purchase Quick Map," set Merchant, Order Date, Amount, and PO Number (use "Auto" to guess).
- In "Charges Quick Map," set Merchant, Date, and Amount (use "Auto" to guess).
- Expand Merchant Review if it appears and you need to link similar names.
- Click "Run Purchase Match."
- Review results and use "Download purchase missing (CSV)" or "Download filtered (CSV)" as needed.
Marketplace Recon
- Click "Marketplace Recon" in the top navigation.
- Choose "Upload file," "QuickBooks," or "Point of Sale" for the unpaid-invoice source. For Point of Sale, choose Skybox or TradeDesk and click "Load from Point of Sale."
- Upload "Marketplace Payout (CSV or XLSX)" and set "Header Row # (optional)" if needed.
- Map invoice columns: "External reference (P.O. Number)," "Invoice number (Num)," "Open balance," and "Invoice date (optional)."
- Map Marketplace columns: "Order number," "Payout amount," "Sale date (optional)," and "Event date (optional)."
- Enter a value in "Run label (required)."
- Click "Run Marketplace Match."
- Apply tags to issues, then click "Download Results (CSV)."
Bill Recon
- Click "Bill Recon" in the top navigation.
- If the status pill says "QuickBooks: Not connected," click "Connect to QuickBooks" and finish Intuit login.
- Click "Refresh Bills" to load data. Filter using Bill Date Start/End and Search vendor or bill #.
- Upload a workbook using "Upload workbook" or select "Saved Purchase Recon run" and click "Load run."
- Map fields: "Map to Bill # (Doc #)" and "Map to Open Balance."
- Select matched rows (use "Select all matched" if needed).
- Choose "Payment account" and "Payment date," then fill "Reference #" and "Memo."
- Click "Pay selected bills."
- Click "Download import log" to save a record of payments.
Invoice Recon
- Click "Invoice Recon" in the top navigation.
- If the status pill says "QuickBooks: Not connected," click "Connect to QuickBooks."
- Click "Refresh Invoices." Filter using Invoice Date Start/End and Search customer or invoice #.
- Load a saved run (dropdown + "Load run") or upload a Marketplace CSV.
- Map fields: "Map to Invoice #" and "Map to Open Balance."
- Choose "Deposit account," "Payment method," "Payment date," "Reference #," and "Memo."
- Select matched rows and click "Record payments."
- Click "Download invoice log" to save the record.
Import
- Click "Import" in the top navigation.
- For Bill Import: upload a file in "QuickBooks bill import," then click "Map columns."
- Step through the wizard (Header, Addresses, Line Items, Custom Fields).
- Fix rows marked Error or Review until they show Ready.
- Click "Import ready bills" and monitor progress.
- For Invoice Import: upload a file in "QuickBooks invoice import," then click "Map columns."
- Step through the wizard and choose Product/Service if required.
- Click "Import ready invoices" and download logs/errors.
QuickBooks Connection
- Open Bill Recon, Invoice Recon, or Import from the QuickBooks menu in top navigation.
- Click "Connect to QuickBooks" in the pane header and complete Intuit login.
- Confirm the connected company name appears in the status pill.
- Reconnect from the same header controls if you need to switch companies.
- Go back to Bill Recon, Invoice Recon, or Import using the same connection.
Utilities
Search
- Click "Search" in the top navigation.
- Type an invoice number, order number, PO, or merchant name.
- Press Enter or click "Spotlight."
- Click a result to jump to that workflow.
Settings
- Click "Settings" in the top navigation.
- Adjust "Hue" and "Row tint %" to change accents and table shading.
- Pick styles for Table, Table Header, Dashboard, Hero strip, Input, Input text, Text, Pill BG, and Card.
- Toggle any diagnostics/visibility options you need.
- Click "Reset to defaults" to undo changes. Admins can open "View Changelog" from the Admin page for release updates.
Contracts
- Click "Contracts" in the top navigation.
- Fill Contract name, Vendor, Contact email, PO reference.
- Add Start date, Term length, Monthly amount, Payments made, Seats, and Season seats.
- Add Notes and click "Save Contract."
- Review the contracts table for next payments and expirations.
Downloads
- Click "Downloads" in the top navigation.
- Pick a run from the dropdown in the module you want.
- Click "Download CSV."
- Use "Delete Run" or "Delete All Runs" if cleanup is needed.
Tracking Modules
Season Seats
- Click "Season Seats" in the top navigation.
- Fill Team/Venue and the seat block details (Section, Row, Seat numbers, Seat count).
- Enter Monthly Due, Total Due, Payment method, PO numbers, Contact email, and Address.
- Click "Add Block" to add the seat block.
- Click "Save Season Seats" and review totals and next invoice dates.
Canceled Events
- Click "Canceled Events" in the top navigation.
- Drag & drop a CSV/XLSX into the upload zone or click to browse.
- Or fill the manual form: Purchase date, Event, Vendor, Amount, Credit card, Refund received, PO #.
- Click "Save Event."
- Review refund insights and click "Export Insights" if needed.
Marketplace Tags
- Tag payouts during Marketplace Recon.
- Open "Marketplace Tags" to review totals and tag rows.
- In Discord Alerts, paste a Webhook URL and click "Save."
- Repeat in Slack Alerts if needed, and keep "Auto-push" enabled.
- Click "Download CSV" when available.
Marketplace Terms
- Click "Marketplace Terms" in the top navigation.
- Upload a CSV/XLSX using "Select File" or drag & drop into the drop zone.
- Or fill the form fields: Marketplace, POS, Payment Terms, Seller Fee, Rep Name, Rep Email, Notes.
- Click "Save Term" to add it to the table.
- Update entries when terms change.
Purchase Missing Charges
- Click "Purchase Missing Charges" in the top navigation.
- Review totals and the missing charges list.
- To add a charge, fill Merchant, Charge date, and Amount.
- Click "Add Charge" to save it.
- Click "Download Missing CSV" or configure Discord/Slack alerts.
Credit Card Tracker
- Click "Credit Card Tracker" in the top navigation.
- Enter Card name, Owner, Statement balance, Current balance, and Credit limit.
- Set Payment terms, Closing date, Due date, Next statement date, and Last payment date.
- Add Payment Notes, Reward Notes, and Autopay Notes.
- Click "Save Card" to update totals and tables.
Marketplace Recon Tags
Tag payouts in Marketplace recon to track them here.
Tagged Payouts
0
Mutual Cancellation
0
Event Canceled
0
Penalties
0
Notifications
Marketplace tag alerts
Manage the independent Slack and Discord destinations for new marketplace tags in Connections.
| Tag | Order # | Invoice | Status | Payout | Updated | Action |
|---|---|---|---|---|---|---|
| No tagged payouts yet. | ||||||
Marketplace Recon Downloads
Sign in to view saved runs.
Source: — · Saved: —
No runs found yet.
Processing...
Shows up to 10,000 saved runs in Firestore.
Purchase Recon Downloads
Sign in to view saved Purchase Recon runs.
Source: — · Saved: —
No Purchase Recon runs found yet.
Processing...
Filters Purchase Recon runs stored in Firestore.
Bill Recon Downloads
Sign in to view saved bill recon runs.
Source: — · Saved: —
No bill recon runs found yet.
Processing...
Tracks bill payment runs saved from Bill Recon.
Invoice Recon Downloads
Sign in to view saved invoice recon runs.
Source: — · Saved: —
No invoice recon runs found yet.
Processing...
Tracks invoice payment runs saved from Invoice Recon.
Bill Import Downloads
Sign in to view saved bill imports.
Source: — · Saved: —
No bill import runs found yet.
Processing...
Tracks saved bill import results.
Invoice Import Downloads
Sign in to view saved invoice imports.
Source: — · Saved: —
No invoice import runs found yet.
Processing...
Tracks saved invoice import results.
Purchase Recon - Missing Charges
Sign in to view Purchase Recon missing charges.
Open Items
0
Total Exposure
$0.00
Merchants
0
Last Added
-
Manual entry
Add a missing charge and trigger alerts right away.
Notifications
Missing charge alerts
Manage the independent Slack and Discord destinations for new missing charges in Connections.
| Merchant | Amount | Charge Date | Added | Action |
|---|---|---|---|---|
| Sign in to view Purchase Recon missing charges. | ||||
Marketplace Terms
Sign in to manage marketplace terms.
Drag & drop a CSV/XLSX with your marketplace payment terms, or browse for a file.
Expected headers: Marketplace, POS, Payment Terms, Seller Fee, Rep Name, Rep Email, Notes.
| Marketplace | POS | Payment Terms | Seller Fee | Rep | Contact | Notes | Actions |
|---|---|---|---|---|---|---|---|
| Sign in to view marketplace terms. | |||||||
Contracts Overview
Sign in to manage contracts.
Monthly Obligation
$0.00
Remaining Value
$0.00
Next Expiration
-
Next Payment
-
| Contract | Monthly Amount | Progress | Next Payment | Start Date | Projected End | Total Value | Actions |
|---|---|---|---|---|---|---|---|
| Sign in to view contracts. | |||||||
Mode:
Purchase Recon
Matches merchants, dates, and amounts.
Source
Upload file
Last updated
—
Source
API call disclaimer
SkyBox uses approximately 1 API call per 1,000 purchases returned. Actual calls appear after loading.
Point of Sale purchases have not been loaded.
Purchase Quick Map - Required & Optional
Purchase file preview (first 5 rows)
Charges Quick Map - Required
Charges file preview (first 5 rows)
Merchant Review
Link slightly-off merchant names before matching.
Merchant Review
Link slightly-off merchant names before matching.
Purchase merchants: 0
Charges merchants: 0
Manual add
Tip: Use "Build" first; both lists are base-normalized (no user aliases applied).
Current aliases (applied in matching)
Saved and ready for Point of Sale
Continue this Purchase Recon run in the provider workspace to review records and mark eligible purchases paid.
Marketplace mode joins a marketplace payout to an unpaid invoice list from a file, QuickBooks, or a connected point of sale using the external reference (P.O./Order Number), then compares payout vs. open balance.
Source
Upload file
Last updated
—
Source
API call disclaimer
Estimated Skybox calls: 1 for the first 1,000 invoices, plus 1 for each additional page. Actual calls appear after loading.
Skybox invoices have not been loaded.
Payout source
Switch to synced batch to load saved marketplace payout batches.
Invoice columns
Invoice preview (first 5 rows)
Marketplace columns
Marketplace preview (first 5 rows)
Load unpaid invoices and a marketplace payout source to enable matching.
Processing...
Marketplace Sync
Fetch marketplace payouts on demand, review the returned API data, and move each saved payout into Marketplace Recon.
Mode
Automatic + on demand
Connector
TickPick + Vivid + GoTickets + TMR + SeatGeek
Output
Saved payout batches
Choose a connected account and use Run now to fetch its payout data. Manage credentials and automation in Connections.
Saved batches
Automatic and on-demand fetches appear here. Open a payout in Marketplace Recon and follow its accounting and point-of-sale progress.
| Marketplace | Source | Date range | Rows | Total payout | Status | Workflow | Synced at | Actions |
|---|---|---|---|---|---|---|---|---|
| No synced batches yet. | ||||||||
Batch preview
Select a saved batch to preview its normalized rows.
| Order | Event | Purchase date | Event date | Payout | Status |
|---|---|---|---|---|---|
| Select a saved batch to preview rows. | |||||
Bill Recon
Connect to QuickBooks, compare your Purchase Recon workbook, and mark bills paid.
Source
QuickBooks
Last updated
--
QuickBooks: Not connected
** After a full load, this list stays in place until you click Refresh Bills. **
Bill picker
Filter open QuickBooks bills by bill date, then choose which ones to mark paid.
| Vendor | Bill # (Doc #) | Bill Date | Open Balance |
|---|---|---|---|
| Connect to QuickBooks to load bills. | |||
Connect to QuickBooks to load bills.
Loading more...
Workbook comparison
Upload the latest Purchase Recon workbook to compare vendor and bill numbers against QuickBooks.
Match on
Default: Bill # and Open Balance enabled.
Show columns
Upload a workbook to generate comparison results.
| No comparison data yet. |
Review selected bills before paying.
Selected: 0
Total: $0.00
Posting payments...
Paid bills (this session)
No bills paid yet.
| Vendor | Bill # (Doc #) | Bill Date | Paid Amount | Status |
|---|---|---|---|---|
| No bills paid yet. | ||||
Invoice Recon
Connect to QuickBooks, compare marketplace payouts to open invoices, and record payments.
Source
QuickBooks
Last updated
--
QuickBooks: Not connected
** After a full load, this list stays in place until you click Refresh Invoices. **
Invoice picker
Filter open QuickBooks invoices by invoice date, then choose which ones to mark paid.
| Customer | Invoice | Invoice Date | Open Balance |
|---|---|---|---|
| Connect to QuickBooks to load invoices. | |||
Connect to QuickBooks to load invoices.
Loading more...
Source data
Use a saved Marketplace run or upload a Marketplace CSV export.
Match on
Default: all matching rules enabled.
Show columns
Load a saved run or upload a CSV to generate comparison results.
| No comparison data yet. |
Review selected invoices before recording payments.
Selected: 0
Total: $0.00
Posting payments...
Paid invoices (this session)
No invoices paid yet.
No invoices paid yet.
Skybox Recon
BetaReconcile Ticket Recon results against Skybox, review differences, and mark confirmed invoices or purchases paid.
Provider
Skybox
Account
Not connected
Last verified
--
Skybox: Not connected
Manage Skybox connection
Add, verify, update, or remove your Skybox connection from Utilities > Connections.
Connect Skybox to begin.
Reconciliation workflow
Choose the records you want to verify against Skybox.
Invoice Recon
Compare Marketplace Recon payouts against Skybox invoice balances.
No source loaded
Connect Skybox to load saved runs.
No file selected.
Large runs are processed automatically in batches of up to 500 rows.
Provider API calls
Loading a saved run or file uses 0 Skybox API calls. Select a source to see compare and payment estimates.
Load a saved run or upload a file to begin.
| Invoice ID | Skybox ID | Reference | Source amount | Open balance | Difference | Skybox status | Result | |
|---|---|---|---|---|---|---|---|---|
| No comparison results yet. | ||||||||
Only exact matches can be marked paid.
Paid invoices (this session)
No invoices paid yet.
| Completed | Invoice ID | Skybox ID | Reference | Source | Paid amount | Method | Payment reference | Status |
|---|---|---|---|---|---|---|---|---|
| No invoices paid yet. | ||||||||
Accounts
Review QuickBooks Accounts Receivable and Accounts Payable setup without changing anything in QuickBooks.
Company
Not connected
Last updated
--
Accounts
0
QuickBooks: Not connected
Read-only A/R and A/P account visibility.
Top customers and vendors
Connect to QuickBooks to load top customers and vendors.
>
Top customers and vendors
Connect to QuickBooks to load top customers and vendors.
Connect to QuickBooks to load top customers and vendors.
A/R and A/P account list
Use this to confirm account names, types, balances, active state, and QuickBooks ids.
| Name | Type | Subtype | Balance | Active | QBO Id |
|---|---|---|---|---|---|
| Connect to QuickBooks to load A/R and A/P accounts. | |||||
Connect to QuickBooks to load accounts.
Loading accounts...
Import
Upload bill and invoice import files to create QuickBooks transactions on demand.
Connect to QuickBooks to enable imports.
QuickBooks: Not connected
QuickBooks bill import
Upload a bill import file and create bills on demand in QuickBooks.
Auto-mapped columns: Vendor, Ref #, Transaction Date, Bill Due, Items Qty, Items Cost, Line Description (from Memo column). Product/Service is selected above.
Upload a file to stage bills for import.
Mapping: 0 mapped
Product/Service
1. Header
2. Vendor
3. Line Items
4. Custom Fields
Filter:
Editing row
| No import data yet. |
Importing bills...
QuickBooks invoice import
Upload an invoice import file and create invoices on demand in QuickBooks.
Auto-mapped columns: Customer, Ref # / Invoice #, Transaction Date, Due Date, PO Number, Memo, Quantity, Unit Price, Line Description (from Memo column).
Upload a file to stage invoices for import.
Mapping: 0 mapped
Product/Service
1. Header
2. Addresses
3. Line Items
4. Custom Fields
Filter:
Editing row
| No import data yet. |
Importing invoices...
Total charges
0
Matched
0
Unmatched
0
Purchase missing charges
0
Unused POs
0
Exact matches
0
Near matches
0
OK matches
0
7-day match rate
Exact
Near
OK
Unmatched
Scroll to load more...
Marketplace comparison
Total payouts
0
Total open balance
0
Net difference
0
OK matches
0
Difference
0
Review
0
Missing
0
Duplicates
0
| Order Number | Invoice | Invoice Date | Event Date | Payout | Open Balance | Difference | Status | Tags |
|---|
Recon File Templates
Download template files for each upload step.
Purchase Recon
Use these two files for purchase source uploads.
Marketplace Recon
Use these two files for marketplace match uploads.
Bill Recon
Use this format for the workbook comparison upload.
Invoice Recon
Use this format for the payout source upload.
Import
Use these workbook templates for QuickBooks bill and invoice imports.
CSV templates are header-only. Import templates are provided as ready-to-fill Excel workbooks.
Global Search
Find runs, invoices, merchants, missing charges, and activity.
Enter an invoice or order number to see recent matches across the dashboard.